- Contact us - Wilkenfeld

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800 Riverwood Ct,
Suite 102
Conroe, TX 77304
Ph. (936) 756-3133

Billing Questions

Medical Questions

Emergencies

Because emergencies can arise at any time, a physician is on-call 24 hours a day, 7 days a week. If you need medical care when our office is closed, simple call the office and our answering service will record your information and immediately contact the doctor on call.

If you a member of a managed care insurance plan, remember to call your primary care physician before going to the emergency room unless it is truly a life-threatening emergency.

For routine/non-urgent questions, please call our office during normal business hours.

Medical Questions

When you call for medical advice, your questions will most likely be addressed by our nursing staff and relayed to the physician as needed. The nurse can help you decide whether an appointment is needed to evaluate your problem.

We ask you patience while waiting for a return call, doctors sometimes do not find time to answer telephone questions until late in the afternoon. Be assured that we will make every effort to return your call by the end of the day or first thing the following morning.

Managed Care Referrals

If you require a managed care referral, please make sure you have received the referral from your primary care physician before making your appointment. It is also your responsibility to make sure that you bring with you the referral to your appointment or that it has been faxed to our office and we have received it.

Prescription Renewals

We only fill prescriptions during normal office hours.

When possible, we ask that you call your pharmacy to request a refill. If there are no longer any refills left the pharmacy will contact us for an authorization. You need to contact your pharmacy at least 1 day before your prescription runs out so that you do not run out of medication.

Test Results

When you have blood work, x-rays, or other diagnostic testing performed, we will call you with the results. Please be patient and wait for our staff to call you. We may need two or more days to receive the report and have your physician review the result. If you don’t hear from us within a week you might check with our office to make sure that we have received the reports.